Account Management & Support

Track, understand and increase customer health with Looker

  • iFIT Modernizes Its Data Stack to Scale and Manage Hypergrowth

    iFIT Modernizes Its Data Stack to Scale and Manage Hypergrowth

    See how iFIT, an interactive fitness platform, modernized their data stack to scale hypergrowth & increase customer engagement.

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  • Get A Complete View of Your Customer27:24

    Get A Complete View of Your Customer

    Heads of Customer Support and Customer Experience have more data about their customers than ever before, but their customer’s experience is broken. Connecting customer information to your operational

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  • Deliver Better Contact Center Experiences With Google CCAI and Looker

    Deliver Better Contact Center Experiences With Google CCAI and Looker

    Google Contact Center AI (CCAI) and Looker help offer the rich personalized contact center experience customers expect. Improve future experiences and drive long-term customer satisfaction.

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  • Simply Business simplifies & transforms insurance experiences with data

    Simply Business simplifies & transforms insurance experiences with data

    Since 2014, Simply Business has leveraged Looker to streamline data access and deliver actionable insights across the organization.

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  • GoSpotCheck delivers data experiences that drive competitive advantage for consumer-facing enterprise teams

    GoSpotCheck delivers data experiences that drive competitive advantage for consumer-facing enterprise teams

    Learn how GoSpotCheck (GSC) created customized data experiences that transform business outcomes for diverse enterprise teams, and its own internal users.

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  • Quantum Metric + Looker Partnership Overview

    Quantum Metric + Looker Partnership Overview

    Learn how Quantum Metric and Looker help you unlock new customer insights with this overview.

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  • Waterscan leverages the power of data to save water and money for customers

    Waterscan leverages the power of data to save water and money for customers

    The leading provider of commercial water management services in the United Kingdom leveraged Looker’s data application platform to build faster, more flexible reports for their customers.

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  • Looker and Braze Transforming Customer Experiences

    Looker and Braze Transforming Customer Experiences

    Looker + Braze empower companies to transform customer engagement and better understand preferences with live customer lifecycle data visualizations.

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  • Vivino leverages data to drive growth and the best possible customer experience

    Vivino leverages data to drive growth and the best possible customer experience

    Vivino’s unique wine shopping experience uses community data to provide personalized wine recommendations—making wine discovery fun, accessible, and effortless for wine drinkers of every level.

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  • Car Next Door: Delivering Company-Wide Data-Driven Workflows

    Car Next Door: Delivering Company-Wide Data-Driven Workflows

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  • Advanced Analytics for Better Customer Experiences57:39

    Advanced Analytics for Better Customer Experiences

    Can delivering better customer experiences improve revenue and shareholder value? You bet. But how can companies target areas for improving customer experience (CX) and stay on course while continuall

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  • How We Looker at Looker: Customer Support & UX15:07

    How We Looker at Looker: Customer Support & UX

    Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL Team Lead in Dublin explains the ethos and methods behind Looker’s unique ‘people first’ appro

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  • How to Identify and Track Customers Across Platforms with a Universal ID26:46

    How to Identify and Track Customers Across Platforms with a Universal ID

    In an economy where customer attention is fleeting, expectations are constantly changing, and competitors are just a click or a tap away, understanding customer behavior is critical. Before you can di

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  • From Analysis to Action: How Customer Data Drives Revenue and Reduces Costs

    From Analysis to Action: How Customer Data Drives Revenue and Reduces Costs

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  • Looker for Customer Support Analytics

    Looker for Customer Support Analytics

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  • Looker for Customer Success Analytics

    Looker for Customer Success Analytics

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  • Retention Analysis and the Data that Drives it

    Retention Analysis and the Data that Drives it

    Understanding your customer data and creating actionable insights

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  • 5 Areas to Explore for Maximizing Business Growth

    5 Areas to Explore for Maximizing Business Growth

    This paper describes five areas where startup companies have put data to work to grow their businesses.

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