Account Management & Support
Track, understand and increase customer health with Looker
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ReadWaterscan leverages the power of data to save water and money for customers
The leading provider of commercial water management services in the United Kingdom leveraged Looker’s data application platform to build faster, more flexible reports for their customers.
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ReadLooker and Braze Transforming Customer Experiences
Looker + Braze empower companies to transform customer engagement and better understand preferences with live customer lifecycle data visualizations.
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ReadVivino leverages data to drive growth and the best possible customer experience
Vivino’s unique wine shopping experience uses community data to provide personalized wine recommendations—making wine discovery fun, accessible, and effortless for wine drinkers of every level.
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ReadLooker and Keboola help Roti deliver a more appealing customer experience
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Car Next Door: Delivering Company-Wide Data-Driven Workflows
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15:07WatchHow We Looker at Looker: Customer Support & UX
Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL Team Lead in Dublin explains the ethos and methods behind Looker’s unique ‘people first’ appro
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27:24WatchGet A Complete View of Your Customer
Heads of Customer Support and Customer Experience have more data about their customers than ever before, but their customer’s experience is broken. Connecting customer information to your operational
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26:45WatchHow to Identify and Track Customers Across Platforms with a Universal ID
In an economy where customer attention is fleeting, expectations are constantly changing, and competitors are just a click or a tap away, understanding customer behavior is critical. Before you can di
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ReadFrom Analysis to Action: How Customer Data Drives Revenue and Reduces Costs
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2:13WatchTrack, Understand and Increase Customer Health
Bring together all the data you’re collecting about your customers—from how they buy to what support issues they’ve had to how they use the product on a daily basis—into one centralized view.
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46:41WatchIncrease Customer Engagement with Embedded Analytics
There are many considerations when it comes to embedding data and analytics. Everywhere you look, companies are using external-facing analytics to maximize the value derived from their data assets.
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Looker for Customer Support Analytics
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Looker for Customer Success Analytics
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53:33WatchThe Three Pillars of Customer Success Analytics
Understanding whether your customers are happy, about to cancel their contract, or somewhere in between is critical to the success of every business. While crucial, this can be an extremely difficult
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ReadRetention Analysis and the Data that Drives it
Understanding your customer data and creating actionable insights
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Read5 Areas to Explore for Maximizing Business Growth
This paper describes five areas where startup companies have put data to work to grow their businesses.
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1:01:59WatchUsing AWS Redshift for Advanced Product Analytics at Yahoo!
Listen to this webinar and learn how Yahoo! has harnessed the power of big data to perform advanced user retention and cohort analysis.
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8:12WatchDriving Behavior with Data at HubSpot
Kevin will discuss HubSpot's strategy for creating a company where decisions and behavior are driven by meaningful data. The success of an operation like this requires making the right data available
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46:34WatchIdentifying Users with a Universal ID
To accurately measure your users, you have to tie identities across anonymous and logged-in sessions, account for when people change their email addresses, and plan for cross-platform interactions.
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55:00WatchCalculating Customer Lifetime Value - From Analysis to Loyalty
Understanding customer lifetime value (LTV) is one of the most complex and important analyses a business can tackle. Every part of your organization affects the outcome of the calculation.
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