Account Management & Support

Track, understand and increase customer health with Looker

  • How We Looker at Looker: Customer Support & UX15:07

    How We Looker at Looker: Customer Support & UX

    Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL Team Lead in Dublin explains the ethos and methods behind Looker’s unique ‘people first’ appro

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  • Get A Complete View of Your Customer27:24

    Get A Complete View of Your Customer

    Heads of Customer Support and Customer Experience have more data about their customers than ever before, but their customer’s experience is broken. Connecting customer information to your operational

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  • Looker Support Tiering

    Looker Support Tiering

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  • How to Identify and Track Customers Across Platforms with a Universal ID26:45

    How to Identify and Track Customers Across Platforms with a Universal ID

    In an economy where customer attention is fleeting, expectations are constantly changing, and competitors are just a click or a tap away, understanding customer behavior is critical. Before you can di

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  • From Analysis to Action: How Customer Data Drives Revenue and Reduces Costs

    From Analysis to Action: How Customer Data Drives Revenue and Reduces Costs

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  • Track, Understand and Increase Customer Health2:13

    Track, Understand and Increase Customer Health

    Today, Looker announces Looker Data Apps. What you say? The Looker Data Apps on top of the Looker Data Platform inject data into the fabric of your company - every moment, every conversation, every de

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  • Increase Customer Engagement with Embedded Analytics46:41

    Increase Customer Engagement with Embedded Analytics

    There are many considerations when it comes to embedding data and analytics. Everywhere you look, companies are using external-facing analytics to maximize the value derived from their data assets.

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  • Looker for Customer Support Analytics

    Looker for Customer Support Analytics

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  • Looker for Customer Success Analytics

    Looker for Customer Success Analytics

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  • The Three Pillars of Customer Success Analytics53:33

    The Three Pillars of Customer Success Analytics

    Understanding whether your customers are happy, about to cancel their contract, or somewhere in between is critical to the success of every business. While crucial, this can be an extremely difficult

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  • The Three Pillars of Customer Success Analytics

    The Three Pillars of Customer Success Analytics

    Learn how customer health analysis can not only help you maintain your current customer base, but also drive increased revenue from that existing base. In this webinar, we examined how we use customiz

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  • Retention Analysis and the Data that Drives it

    Retention Analysis and the Data that Drives it

    Understanding your customer data and creating actionable insights

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  • 5 Areas to Explore for Maximizing Business Growth

    5 Areas to Explore for Maximizing Business Growth

    This paper describes five areas where startup companies have put data to work to grow their businesses.

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  • Using AWS Redshift for Advanced Product Analytics at Yahoo!1:01:59

    Using AWS Redshift for Advanced Product Analytics at Yahoo!

    Listen to this webinar and learn how Yahoo! has harnessed the power of big data to perform advanced user retention and cohort analysis.

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  • Driving Behavior with Data at HubSpot8:12

    Driving Behavior with Data at HubSpot

    Kevin will discuss HubSpot's strategy for creating a company where decisions and behavior are driven by meaningful data. The success of an operation like this requires making the right data available

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  • Identifying Users Across Platforms with a Universal ID Webinar Slides

    Identifying Users Across Platforms with a Universal ID Webinar Slides

    Before you can dive into any kind of advanced customer behavior analysis, you have to make sure you're counting each user once and only once. This is a surprisingly difficult problem, especially with

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  • Identifying Users with a Universal ID46:34

    Identifying Users with a Universal ID

    To accurately measure your users, you have to tie identities across anonymous and logged-in sessions, account for when people change their email addresses, and plan for cross-platform interactions.

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  • Calculating Customer Lifetime Value: From Analysis to Loyalty

    Calculating Customer Lifetime Value: From Analysis to Loyalty

    Understanding customer lifetime value (LTV) is one of the most complex and important analyses a business can tackle. Every part of your organization affects the outcome of the calculation: acquisition

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  • Calculating Customer Lifetime Value - From Analysis to Loyalty55:00

    Calculating Customer Lifetime Value - From Analysis to Loyalty

    Understanding customer lifetime value (LTV) is one of the most complex and important analyses a business can tackle. Every part of your organization affects the outcome of the calculation.

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