Account Management & Support
Track, understand and increase customer health with Looker
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ReadDeliver Better Contact Center Experiences With Google CCAI and Looker
Google Contact Center AI (CCAI) and Looker help offer the rich personalized contact center experience customers expect. Improve future experiences and drive long-term customer satisfaction.
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ReadSimply Business simplifies & transforms insurance experiences with data
Since 2014, Simply Business has leveraged Looker to streamline data access and deliver actionable insights across the organization.
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ReadGoSpotCheck delivers data experiences that drive competitive advantage for consumer-facing enterprise teams
Learn how GoSpotCheck (GSC) created customized data experiences that transform business outcomes for diverse enterprise teams, and its own internal users.
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Quantum Metric + Looker Partnership Overview
Learn how Quantum Metric and Looker help you unlock new customer insights with this overview.
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ReadWaterscan leverages the power of data to save water and money for customers
The leading provider of commercial water management services in the United Kingdom leveraged Looker’s data application platform to build faster, more flexible reports for their customers.
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ReadLooker and Braze Transforming Customer Experiences
Looker + Braze empower companies to transform customer engagement and better understand preferences with live customer lifecycle data visualizations.
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ReadVivino leverages data to drive growth and the best possible customer experience
Vivino’s unique wine shopping experience uses community data to provide personalized wine recommendations—making wine discovery fun, accessible, and effortless for wine drinkers of every level.
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Car Next Door: Delivering Company-Wide Data-Driven Workflows
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15:07WatchHow We Looker at Looker: Customer Support & UX
Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL Team Lead in Dublin explains the ethos and methods behind Looker’s unique ‘people first’ appro
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27:24WatchGet A Complete View of Your Customer
Heads of Customer Support and Customer Experience have more data about their customers than ever before, but their customer’s experience is broken. Connecting customer information to your operational
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26:45WatchHow to Identify and Track Customers Across Platforms with a Universal ID
In an economy where customer attention is fleeting, expectations are constantly changing, and competitors are just a click or a tap away, understanding customer behavior is critical. Before you can di
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ReadFrom Analysis to Action: How Customer Data Drives Revenue and Reduces Costs
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2:13WatchTrack, Understand and Increase Customer Health
Bring together all the data you’re collecting about your customers—from how they buy to what support issues they’ve had to how they use the product on a daily basis—into one centralized view.
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46:41WatchIncrease Customer Engagement with Embedded Analytics
There are many considerations when it comes to embedding data and analytics. Everywhere you look, companies are using external-facing analytics to maximize the value derived from their data assets.
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Looker for Customer Support Analytics
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Looker for Customer Success Analytics
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53:33WatchThe Three Pillars of Customer Success Analytics
Understanding whether your customers are happy, about to cancel their contract, or somewhere in between is critical to the success of every business. While crucial, this can be an extremely difficult
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ReadRetention Analysis and the Data that Drives it
Understanding your customer data and creating actionable insights
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Read5 Areas to Explore for Maximizing Business Growth
This paper describes five areas where startup companies have put data to work to grow their businesses.
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1:01:59WatchUsing AWS Redshift for Advanced Product Analytics at Yahoo!
Listen to this webinar and learn how Yahoo! has harnessed the power of big data to perform advanced user retention and cohort analysis.
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