Advanced Analytics for Better Customer Experiences

Can delivering better customer experiences improve revenue and shareholder value? You bet. But how can companies target areas for improving customer experience (CX) and stay on course while continually improving CX at every stage in the customer journey? That's where analytics becomes crucial. Join us on this roundtable webinar where our panel of experts from Calabrio, Looker, and NICE Nexidia will discuss how analytics can help you reach your strategic goals and differentiate your company with continuous CX improvement. On this webcast, you'll learn: -- How advanced analytics can help you identify the root cause/effect of customer sentiments -- What actions to take to improve customer satisfaction and retention -- How to avoid common mistakes that can be made even before you start using data -- How to structure for improving CX with data -- How to uncover the hidden value in your existing router -- When to revisit your integrated voice response (IVR) system -- How to complete the picture with 100% interaction data analysis

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Car Next Door: Delivering Company-Wide Data-Driven Workflows
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How We Looker at Looker: Customer Support & UX
How We Looker at Looker: Customer Support & UX

Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL T...