Why does Looker have a ‘Dept. of Customer Love’ (DCL) rather than mere Customer Support? William Lan, DCL Team Lead in Dublin explains the ethos and methods behind Looker’s unique ‘people first’ approach to the user experience.
See how iFIT, an interactive fitness platform, modernized their data stack to scale hypergrowth & increase customer engagement.
27:24Heads of Customer Support and Customer Experience have more data about their customers than ever before, but their customer’s experience is broken. Connecting customer information to your operational
Google Contact Center AI (CCAI) and Looker help offer the rich personalized contact center experience customers expect. Improve future experiences and drive long-term customer satisfaction.
Since 2014, Simply Business has leveraged Looker to streamline data access and deliver actionable insights across the organization.
Learn how GoSpotCheck (GSC) created customized data experiences that transform business outcomes for diverse enterprise teams, and its own internal users.
Learn how Quantum Metric and Looker help you unlock new customer insights with this overview.
The leading provider of commercial water management services in the United Kingdom leveraged Looker’s data application platform to build faster, more flexible reports for their customers.
Looker + Braze empower companies to transform customer engagement and better understand preferences with live customer lifecycle data visualizations.
Vivino’s unique wine shopping experience uses community data to provide personalized wine recommendations—making wine discovery fun, accessible, and effortless for wine drinkers of every level.
57:39Can delivering better customer experiences improve revenue and shareholder value? You bet. But how can companies target areas for improving customer experience (CX) and stay on course while continuall
26:46In an economy where customer attention is fleeting, expectations are constantly changing, and competitors are just a click or a tap away, understanding customer behavior is critical. Before you can di
Understanding your customer data and creating actionable insights
This paper describes five areas where startup companies have put data to work to grow their businesses.
