Customer Support Analytics

May 4, 2016

Customer support has become a critical component of business everywhere. Your support team should be responsive, knowledgeable about historic encounters with each customer, and effective at resolving each customer’s issues.

The Looker Data App for Customer Support Analytics allows the entire team to access customized and complex analysis that appropriately measures your unique support business. This provides support teams with the analysis they need to offer optimal support for their customers, improve support processes, and automatically share findings with other relevant teams to round out analysis of the customer journey. 

Previous Video
Increase Customer Engagement with Embedded Analytics
Increase Customer Engagement with Embedded Analytics

There are many considerations when it comes to embedding data and analytics. Everywhere you look, companies...

Next Video
The Three Pillars of Customer Success Analytics
The Three Pillars of Customer Success Analytics

Understanding whether your customers are happy, about to cancel their contract, or somewhere in between is ...