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Maximizing Retention by Improving the Customer Experience at Vivino

William Moor, Director of Business Intelligence, Vivino Acquiring a new customer is anywhere from 5x to 25x more expensive than keeping an existing customer, and customer experience plays a major role in a company's ability to retain customers. This session will highlight how Vivino was able to identify customer experience issues, take action, and ultimately increase customer retention using Looker.

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Vivino leverages data to drive growth and the best possible customer experience
Vivino leverages data to drive growth and the best possible customer experience

Vivino’s unique wine shopping experience uses community data to provide personalized wine recommendations—m...

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Auto Trader embraces digital transformation and the power of data
Auto Trader embraces digital transformation and the power of data

Auto Trader is the UK’s largest digital automotive marketplace. Learn how they embraced digital transformat...

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