Understanding whether your customers are happy, about to cancel their contract, or somewhere in between is critical to the success of every business. While crucial, this can be an extremely difficult and tedious process. For any business, there’s a wide array of qualitative and quantitative information that should be factored into customer health analysis. Tune in to hear how customer health analysis can not only help you maintain your current customer base, but also drive increased revenue from that existing base.
In this webinar, we’ll examine how we use customized health scores internally to achieve consistently negative churn rates, and cover a few examples from our customers who do the same.
Customer Success Analysis aides growth by helping you:
- Retain revenue
- Acquire new Revenue
- Cut operational costs