Google Contact Center AI (CCAI) and Looker help offer the rich personalized contact center experience customers expect. With CCAI and Looker you can leverage the power of AI to converse naturally with customers and resolve basic issues quickly, as well as improve future experiences and drive long-term customer satisfaction by measuring and analyzing customer interactions while improving overall efficiency.
Use Looker to improve contact center experiences:
- Identify contact reasons and resolutions
- Easily visualize contact center metrics
- Improve contact center responses
- Act quickly on new insights using data actions
- Control data access and maintain privacy